Refund Policy

1. Scope

This website does not process checkout. When you enroll through an invoice, transfer, or other channel we specify, this Refund Policy applies unless a written enrollment agreement states otherwise.

2. Eligibility window

You may request a full refund within 7 days of payment if you have not attended a live session and have not downloaded more than the orientation packet.

3. Partial refunds

If you withdraw after the first live session but before the midpoint of a cohort, we may issue a partial refund of up to 50% of tuition after deducting seat reservation costs. After the midpoint, tuition is generally non-refundable except where Korean consumer law requires otherwise.

4. Non-refundable items

• Completed one-on-one map review sessions already delivered
• Third-party examination or courier fees paid on your behalf
• Digital template packs marked “final sale” at purchase

5. How to request a refund

Email support@cloudcomputegrid.digital with your full name, program name, payment date, and reason. Use the subject line “Refund request.” Phone +82-4-748-6322 if you need help locating your enrollment reference.

6. Processing time and method

Approved refunds are processed within 10 business days to the original payment method when possible. Bank transfers may take longer depending on your institution. We will confirm by email when the refund is initiated.

7. Cancellations by CloudCompute Grid

If we cancel a cohort, you may transfer to a later date or receive a full refund of amounts paid for the cancelled seats.

8. Exceptions

Serious instructor illness, force majeure, or documented medical emergencies may justify case-by-case remedies beyond the standard schedule. Removal for sharing live seed material in course channels voids refund eligibility for delivered materials.

9. Contact

Refund questions: support@cloudcomputegrid.digital · Office address on contact. Related: Terms of Service.